“[Erin was] absolutely critical to our success and I personally appreciate the way [she] showed-up, collaborated, and delivered on this important work.”
I've worked with multiple enterprise software development companies, produced hundreds of pages of documentation and gotten rave reviews on my work. But so what? We don't know each other (yet); why should you take my word for it?
Browse through the samples of my work below. If you have any questions, or if you don't see quite what you're looking for, email me and we can talk it over: erin.rtfm@gmail.com.
“Troubleshoot sync errors” help topic
This article helps users recover from errors that cause their projects to fail in syncing with Abstract’s servers. Written in close collaboration with Support and Engineering, including multiple drafts to perfect the voice and tone. Published October 2021.
AED Sentinel Manager User Guide
A 20-page guide to help new users set up their AED Sentinel Manager account. This guide provides foundational information for hardware installation, as well as complete instructions on setting up the software. Published September 2018.
Facilitator User Guide (portion only)
This document is an anonymized excerpt from a larger user guide. Using MadCap Flare conditions and variables, I reused content to create user guides tailored to the needs of four different clients. Published bi-weekly since April 2017.
Domain Admin Quick Start Guide
A 20-page quick start guide to help onboard global team members, curated from a 150+ page user manual. This guide was conceived, planned, and written to cater to team members for whom English is a second language. Published October 2015.