The proof is in the pudding

I've worked with multiple enterprise software development companies, produced hundreds of pages of documentation and gotten rave reviews on my work. But so what? We don't know each other (yet); why should you take my word for it?

Browse through the samples of my work below. If you have any questions, or if you don't see quite what you're looking for, email me and we can talk it over: erin.rtfm@gmail.com.

 
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AED Sentinel Manager User Guide

Readiness Systems

A 20-page guide to help new users set up their AED Sentinel Manager account. This guide provides foundational information for hardware installation, as well a complete instructions on setting up the software.

  • Written with: MS Word

  • Delivered with: MS Word via email

  • Published September 2018

 
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Facilitator User Guide (portion only)

Epiq Global

This document is an anonymized excerpt from a larger user guide. Using Flare's conditions, variables, and other features, I reused and remixed content to create user guides tailored to the needs of four different clients and their various user groups.

  • Written with: MadCap Flare

  • Delivered with: PDF on web

  • Published: Bi-weekly since April 2017

 

Domain Administrator Quick Start Guide

Nike Sports Knowledge Underground

A 20-page quick start guide for onboarding global team members, curated from a 150+ page user manual. This guide was originally conceived to cater to team members for whom English is a second language.

  • Written with: MS Word

  • Delivered with: PDF on shared drive

  • Published October 2015

 

HTML Cookies Quick Reference

Umpqua Bank

This packet of documents shows end users of Umpqua Bank’s online banking platform how to enable and accept HTML cookies on their computer, tablet, or mobile device. The included FAQ addresses users’ security and usability concerns. All these documents are published on Umpqua’s Digital Banking web page (under "Security").

  • Written with: MS Word

  • Delivered with: PDF on web and SharePoint

  • Published March 2015

 

NHSKS USER MANUAL

Hewlett Packard Enterprise

This is an excerpt from a user manual written for an government client’s enterprise-level software suite. The client wanted straightforward online help topics written in plain language that even users with no tech savvy could understand.

  • Written with: Help & Manual 6

  • Reviewed: Adobe Acrobat Pro X

  • Document control: Team Foundation Server

  • Delivered with: SharePoint, Adobe LMS

  • Published November 2014