Add Value

Who wants to use software they don't understand? You need docs that give your customers a clear path to success.

Delight Your Customers

Your customers have hundred of users and zero time for bullshit. You need docs that help them hit the ground running.

Save Money

SaaS products are more flexible than a Russian gymnast. You need flexible docs that save you time and money.

 

Companies I've helped

 
Erin jumped into this assignment, trying out the hardware on Day One, and intuiting our customers’ questions and concerns. In her work products, she “spoke” the customers’ language to create documentation that is approachable and easy to understand.
— Richard Lazar, Founder, Readiness Systems
[Erin] learned quickly and produced quality work products. Her willingness to accept feedback from senior team members, and her prior technical writing experience, made her a valuable asset to the team.
— Sarah Garland Shanmugam, Training Manager, HP Enterprise Services
Erin had great technical understanding and was immediately able to hit the ground running and assist our department. Her greatest strengths are her organization skills, technical competency, and … focus at the task at hand.
— Justin Heitsch, VP Product Management, Umpqua Bank
Rarely have I see someone walk into a mature and complex project … and so quickly become a strong contributor to the team. ... She has such a great, accommodating, friendly personality that it makes her a privilege to work with under even the most demanding circumstances.
— John Bowers, User Experience Consultant, HP Enterprise Services

Erin has been writing friendly docs for over 10 years.

 

I'm Erin, and I help companies communicate with their customers by creating approachable software documentation that isn't boring or hard to understand.

I'm a software industry veteran, with 10 years working in both waterfall and Agile development environments. From updating existing docs to creating the information architecture from scratch, I've done it all.

I've also worked as a magazine editor and copywriter for 5 years. I don't have the typical dry tech writing "voice;" instead, I write my docs with dynamic copy that keeps users engaged.