I’ve been writing friendly docs for over 10 years.

I help companies communicate with their customers by creating approachable software documentation that isn't boring or hard to understand.

I'm a software industry veteran with over 15 years’ experience working in both Waterfall and Agile development environments. From updating existing docs to creating the information architecture from scratch to leading documentation teams, I've done it all. I’m passionate about creating documentation that goes beyond the basics to help customers unlock their potential in your software.

Document Yourself: Tips for a Low(er) Stress Portfolio

Career Mingle, October 1, 2020

Back due to popular demand! This is an updated version of my successful talk of the same name from 2018. In this version, I expand beyond technical writing into portfolio advice for a range of tech careers.

Don’t Blame the User: A Human-Centered Approach to Support and Design

Support Driven Expo Americas, July 12, 2019

When you're on the support front lines, you're bound to come across some questions that - at the kindest - reflect a very, very poor understanding of tech in general and your product in specific. In these scenarios, we've all had the temptation to call a user stupid (and maybe given in to it), but at the heart of every "stupid" question is an underlying need we can address. In this talk, I cover why thinking in terms of "stupid users" is harmful, strategies to get to heart of what the user really needs, and how to advocate for the kinds of change that makes even inexperienced users feel comfortable with our products.

Paving the Cow Paths: Finding and Leveraging User-Generated Documentation

SPA Software in Practice, June 24, 2019

In design, “cow paths” or “desire paths” show how users want to use a system - the route they want to take through a campus or the way they want to mention someone on Twitter. In this talk, I go into more depth about what “cow paths” are, how they point us to design or documentation updates that can make the biggest difference to our audiences, and how to begin working with users to improve their own documentation efforts and pave their own path.

Developing Documentation in Agile: Methods, Tips, and Strategies

Hopper x 1 Seattle, March 23, 2019

As Agile methodologies become the standard in software development, questions arise about the documentation’s place on these teams. In this talk, I discuss why documentation remains an important concern in Agile development, how to successfully integrate a technical writer with the team, and how to work with leadership to get the best documentation outcomes for both teams and customers.

What Is Agile Anyway—And How Do I Fit In?

Society for Technical Communication Webinar, January 16, 2019

More and more development teams are embracing Agile methodologies to structure and inform their development processes. But what is Agile? What’s a “scrum,” and what the heck is a “kanban?” Also, doesn’t using an Agile development methodology mean that docs aren’t needed? In this talk, I explain the different kinds of Agile methodologies, and how the documentation effort fits into each. I’ll provide lessons learned from working as technical writer on multiple Agile teams, including the information you’ll need to get leadership on the side of integrating docs into development.

Document Yourself: Tips for a Low(er) Stress Portfolio

Write the Docs North America, May 7, 2018

Building a portfolio is an exercise in documenting yourself: your writing, your skill, your journey as a professional. Like any other kind of documentation, it isn't easy or intuitive to create something great, but it's worth doing the hard work to get it right.