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I help companies communicate with their customers by creating approachable software documentation that isn't boring or hard to understand.

I'm a software industry veteran with over 10 years’ experience working in both waterfall and Agile development environments. From updating existing docs to creating the information architecture from scratch, I've done it all.

I've also worked as a magazine editor and copywriter for more than 5 years. I don't have the typical dry tech writing "voice;" instead, I write docs with dynamic copy that keeps users engaged.

Erin is the person you always want on your team.
— Naomi Pusch, HP Enterprise
 

Companies I’ve Helped

Erin jumped into this assignment, trying out the hardware on Day One, and intuiting our customers’ questions and concerns. In her work products, she “spoke” the customers’ language to create documentation that is approachable and easy to understand.
— Richard Lazar, Founder, Readiness Systems
[Erin] learned quickly and produced quality work products. Her willingness to accept feedback from senior team members, and her prior technical writing experience, made her a valuable asset to the team.
— Sarah Garland Shanmugam, Training Manager, HP Enterprise Services
Erin had great technical understanding and was immediately able to hit the ground running and assist our department. Her greatest strengths are her organization skills, technical competency, and … focus at the task at hand.
— Justin Heitsch, VP Product Management, Umpqua Bank
Rarely have I see someone walk into a mature and complex project … and so quickly become a strong contributor to the team. ... She has such a great, accommodating, friendly personality that it makes her a privilege to work with under even the most demanding circumstances.
— John Bowers, User Experience Consultant, HP Enterprise Services
 

Join the Friendly Docs Society!

I don't email often, but when I do, it's good stuff (if I do say so myself).

I will never send you spam. Gross. Unsubscribe at any time.

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